Technical Support

Build a connected colony, defend alien worlds, and keep your expedition moving across an endless tactical frontier.

For version 1.0 on iOS 16 and later

Start here

Common fixes

Getting started → Rewarded ads → Language settings → Troubleshooting →

First expedition

Getting started

How do I start a mission?

Open Interstellar Frontier, choose New Game, and wait for the lander to arrive. Tap a highlighted hex to choose a construction offer. Tap an existing building to expand a connected branch of your colony.

How do I move around the planet?

Drag the planet map to pan. Use pinch gestures to zoom on a touch device. On a Mac or PC build, use the mouse wheel to zoom.

Why did a building stop working?

Buildings need to remain connected to the lander through the glass-pipe network. Check the highlighted connections and add a relay node or another link when a branch becomes disconnected.

Optional rewards

Rewarded ads

Rewarded ads are optional. A reward is granted only after the ad provider confirms that the ad was completed. An ad may be unavailable when there is no network connection, no ad inventory, or the service is still warming up.

Check your connection and try again later.
Do not repeatedly tap the reward button while a request is loading.
Gameplay does not require watching an ad.

Localization

Language settings

The default language is English. Tap 中文 in the upper-right corner of the main menu or game screen to switch to Simplified Chinese. Tap English to return to English.

The language choice is saved on the device and applies the next time you open the game.

When something goes wrong

Troubleshooting

The game will not open

Restart your device, make sure you have free storage, and install the latest version of iOS available for your device. Interstellar Frontier requires iOS 16 or later.

The screen looks incorrect

Close the game completely and reopen it. If the issue continues, include your iPhone or iPad model, iOS version, and a screenshot in your support message.

My progress is missing

Progress is stored locally on the device. Avoid deleting the app or clearing its data. If you changed devices or restored from a backup, tell us which restore method you used.

The game is slow or closes

Close other demanding apps, restart the device, and try a shorter session. Report the planet, difficulty, device model, and what happened immediately before the crash.

Need more help?

Contact the support team

When reporting a problem, include your device model, iOS version, app version, and the steps that reproduce the issue. Please do not include passwords or payment information.

Email support